ot99 Privacy Policy — Your Information Is Protected

About This Privacy Policy

By using the ot99 platform, you are agreeing to the terms of this privacy policy. This policy applies to users in Bangladesh and covers all ot99 services, gaming platforms, and related websites.

We take the privacy of your personal information seriously. ot99 commits to using your information only when necessary and with your consent. We protect your data using SSL encryption and international security standards.

What Information We Collect

The following types of information may be collected when you create an account and use services on the ot99 platform:

1.1 Personally Identifiable Information

• Full name and date of birth (for age verification — services are provided only to those aged 21 or above)
• Email address and mobile number
• National ID card or passport details (when identity verification is required)
• Residential address

1.2 Financial and Transaction Information

• bKash, Nagad, Rocket, or bank account details (used solely to process transactions)
• Deposit and withdrawal history
• Betting history and gaming activity

1.3 Technical Information

• IP address, browser type, and operating system
• Cookies and session data
• Login timestamps and activity logs
• Device ID

Purpose of Data Collection

ot99 uses your information for the following legitimate purposes:

2.1 Service Operations

Your information is essential for creating your account, verifying your identity, processing transactions, and awarding prizes. We require transaction-related information to ensure secure deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.

2.2 Security and Fraud Prevention

We analyze your information to maintain platform security and to prevent unauthorized access, fraudulent activity, and money laundering. This is essential to protect the interests of all users.

2.3 Age and Identity Verification

ot99 strictly ensures that the platform is only accessible to those aged 21 or above. Date of birth and ID details are collected for this purpose.

2.4 Customer Service Improvement

We use your information to improve your gaming experience, provide 24/7 live chat and email support, and activate bonus and VIP benefits.

2.5 Legal Compliance

Storing and disclosing certain information is a legal obligation in order to comply with applicable laws, regulations, or directives from regulatory authorities.

Data Storage and Security

ot99 follows industry-standard security practices to keep your information safe:

3.1 Encryption Technology

All data on the platform is protected through SSL (Secure Socket Layer) encryption. Your personal and financial information is stored on servers in encrypted form and remains fully secure during transmission.

3.2 Server Security

Our servers are protected through firewalls, antivirus protection, and regular security audits. We use multi-layer authentication to prevent unauthorized access.

3.3 Data Retention Period

Information is retained for as long as your account is active and thereafter for the period required by legal obligations. Even after an account is closed, certain records may be kept for a defined period due to regulatory requirements.

Sharing Information with Third Parties

ot99 never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Only the necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical support. These partners operate under strict confidentiality agreements.

4.2 Game Providers

Our game providers — including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe — may receive limited session data to ensure fair play and technical performance. They do not have access to your financial or personal identity information.

4.3 Legal Requirements

Disclosing information is a legal obligation in response to court orders, lawful requests from government authorities, or national security needs. In such situations, ot99 will make every effort to protect the user's interests as much as possible.

4.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may form part of the transferred assets. In such cases, the new operator will also be required to provide protections equivalent to this privacy policy.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the ot99 website. These help improve your browsing experience and ensure the platform functions properly.

5.1 Types of Cookies

• Essential cookies: Required for the basic operation of the platform, such as maintaining login sessions and ensuring security.
• Functionality cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to analyze and improve platform performance.

5.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

Your Rights

As a user of the ot99 platform, you have the following rights regarding your own information:

6.1 Right to Access

You may request from ot99 at any time what information we have stored about you. Once the relevant verification process is complete, we will provide this information within a set timeframe.

6.2 Right to Correction

If any information in your profile is incorrect or incomplete, you may request a correction. Keeping accurate information helps us maintain the quality of our service.

6.3 Right to Deletion

Except where required by legal obligations or ongoing transactions, you may request that your personal information be deleted. After an account is closed, certain records may be retained for a defined period due to regulatory requirements.

6.4 Right to Object to Processing

You may object at any time to your information being used for marketing or analytical purposes. This request can be made by email to [email protected].

6.5 Right to Data Portability

You may request your personal information in a machine-readable format, giving you the option to use it elsewhere if needed.

Child and Minor Users

All ot99 services are intended solely for those aged 21 or above. We do not knowingly collect any information from minors.

If we find evidence that a minor has opened an account, that account will be closed immediately and the collected information will be deleted. If a parent or guardian believes their child has created an account on ot99, please contact us immediately at [email protected].

International Data Transfers

ot99 operates an international gaming platform. In some cases, your information may be stored or processed on servers outside Bangladesh.

Whenever information is transferred internationally, we ensure that:

• Adequate data protection measures are in place in the destination country or organization.
• The transfer is carried out in compliance with relevant laws and regulations.
• The receiving party is obligated to provide protections equivalent to this privacy policy.

Changes to the Privacy Policy

This privacy policy may be updated from time to time due to business changes, technology upgrades, or legal requirements.

For significant changes, we will:

• Publish a notice on the platform's main page.
• Notify registered email addresses about the changes.
• Clearly state the date on which the new policy takes effect.

If you continue using the ot99 platform after any changes, it will be assumed that you have agreed to the new policy.

Responsible Gaming and Data Protection

ot99 believes that responsible gaming and data protection are closely interlinked. By analyzing your gaming activity data, we can identify problematic gambling behavior and provide the necessary support.

This data analysis is carried out entirely for your protection and is never used against you or for marketing purposes. To learn more about responsible gaming, visit our responsible gaming page.